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The good, the bad and the ugly of machine translation for customer service
A lot of people have been talking about machine translation in customer service. It would make replying to tickets more efficient, improve the customer experience, and even help companies expand to...
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AI in Customer Service: redefining your agents’ experience
Artificial Intelligence (AI) will replace customer support agents. How often have you heard this over the last few years? That’s usually the first thing people think when you mention AI in customer...
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